Job Description

Role: Zendesk
Employment Type: Permanent
Work Shifts: Day Shift

IOS COMPANY is a leading provider in customer service solutions, specialising in utilising cutting-edge technology to enhance client interactions and support. Our mission is to empower businesses by delivering exceptional customer experiences through innovative platforms like Zendesk. We pride ourselves on fostering a collaborative and inclusive work environment where every team member contributes to our success and growth.

As a Zendesk Specialist, you will be an integral part of our customer support team, managing and optimising our usage of the Zendesk platform. Your key responsibilities will include configuring Zendesk to meet our operational needs, training staff on best practices, and providing ongoing support to ensure seamless customer interactions. You will work closely with various departments to identify areas for improvement and implement effective solutions that enhance our service delivery.

This position follows a Hybrid work arrangement, offering a blend of in-office collaboration and remote flexibility. The standard working hours for this role are 09:30 AM – 07:00 PM (approx. 9.5 hours per day). This environment supports a balanced work-life dynamic while promoting teamwork and innovation.