1. What Are Cookies?

• Cookies are small text files placed on your device when you access a website or online service. They are widely used to make services work efficiently, improve performance and provide information to service providers.
• Cookies may be session cookies, which are temporary and deleted when you close your browser, or persistent cookies, which remain on your device for a defined period. Cookies may also be first party cookies set directly by Surch, or third party cookies set by external service providers.

2. Types of Cookies We Use

• Strictly Necessary Cookies are essential for the operation of the services and cannot be disabled. They are used to enable core functionality such as security, authentication, session management and load balancing.
• Performance and Analytics Cookies collect information about how users interact with the services. They help us understand usage patterns, identify issues and improve performance.

Where used, analytics cookies are configured to minimise personal data, including IP anonymisation.

• Functionality Cookies allow the services to remember choices you make, such as preferences, language settings or login details, in order to provide a more personalised experience.
• Targeting and Advertising Cookies are used only where you have provided explicit consent. These cookies may support advertising, remarketing and measurement of campaign effectiveness. Targeting cookies may not be used in all environments or for all users.

3. Mobile Applications and Similar Technologies

• Where Surch 360 services are accessed through mobile applications, similar technologies to cookies may be used, including software development kits, device identifiers or local storage. These technologies are used for security, functionality, analytics and service improvement purposes.
• Any non-essential tracking technologies within mobile applications are subject to consent where required by applicable law.

4. Third-Party Cookies

• Some cookies are set by third party providers that support our services, including providers of analytics, infrastructure and advertising technologies. These providers may process data in accordance with their own privacy policies.
• Surch 360 does not control the operation of third-party cookies and recommends reviewing the relevant provider privacy notices for further information.
• Surch 360 does not sell personal data to third parties. Where third-party services are used, they are engaged for defined operational or service-related purposes.

5. Cookie Duration

• Cookies may remain on your device for different periods depending on their purpose. Session cookies are deleted when you close your browser. Persistent cookies remain until expiry or deletion and may remain for up to twenty four months.
• Non-essential cookies are not set until you have provided consent through the cookie banner or preference centre. You can manage or withdraw your cookie preferences at any time through the available settings. You may also manage cookies through your browser settings. Disabling certain cookies may affect service functionality.

6. Changes To This Policy

We may update this Cookies Policy from time to time to reflect changes in law, regulatory guidance, technology or our services. Any updates will be published with a revised last updated date. Where changes are material, appropriate notice will be provided.

7. Contact Us

• If you have any questions about this Cookies Policy or our use of cookies, please contact [email protected].